Best in ClassHere at the Georgia World Congress Center Authority, we want to Engage our customers and Explore their wants and needs. We believe that you cannot Exceed expectations if you do not know what our guests expect. Once we have a thorough knowledge of our guests and their expectations, we can provide “Best in Class” service.
On Saturday my family and I made plans to attend the Supercross event at the Ga. Dome. After purchasing a parking pass in the Blue Lot I realized there was not a mobile opportunity with the pass and didn’t have a printer close by hat I could use.
I called the number listed 404-223-4109 to explain my problem and reached someone who personally took it upon themselves to print the pass and make sure it was at the lot waiting on us when we arrived.
We are new to the area and had never been downtown to an event so we had no idea what to expect. When we arrived the lady in the booth knew exactly what I was talking about and stated her boss had personally brought the pass to her.
Oftentimes in the entertainment business folks let customer service slip. I will have to say I was totally impressed with the service we received and wanted to make sure someone knew about it.
Great job and we will be back.
"I wanted to let you know that our clients had a very positive experience during the game yesterday in large part due to the hospitality provided by Fonda. She is a wonderful ambassador for the GA Dome and should be commended. Please tell her thanks from the GE folks!" Let's hear it for Fonda Sanders for shining during the Falcons game!
This may be Justin Risin's first season with the Executive Services' team, but that hasn't stopped him from demonstrating excellent customer service in the first few weeks. While staffed in the Red Deck as the Gate F Greeter (a position that requires braving the weather elements) he brought smiles to our Members' faces by dancing and welcoming each and every individual in his own personal way. Justin has an infectious positive attitude, and is a great example to all veterans and newcomers on our staff. We are glad that Justin has chosen to learn, grow and work with Team Dome!